Jen grew up in a small village by the sea in the north-east of England. After studying English Literature at Edinburgh University, she moved to north London to sell books and write stories. She works part-time at an antiquarian bookshop.
Jen's first book, Weird Things Customers Say in Bookshops, was published in 2012 and was a Sunday Times Bestseller. The sequel, More Weird Things Customers Say in Bookshops, was released in 2013. 'Weird Things...' is available in nine languages, and was a finalist in the Goodreads Choice Awards.
Her new non-fiction book The Bookshop Book will be published October 2014 by Constable/Little, Brown, and is the official book of the 2014 Books Are My Bag campaign.
Jen is also an award-winning poet and short story writer. Her poetry pamphlet The Hungry Ghost Festival is published by The Rialto., and she is currently writing her first novel.
She is represented by Charlie Campbell at Kingsford Campbell..